Frequently asked questions

All the technical stuff...

  • How do I download videos?

    Please be sure to download the files to your local drive with right click and "Save as".

  • How do I play videos?

    The best solution is to install the VLC media player you can download here. It should be no problem to view our videos with this player!

  • How do I download images?

    Please be sure to download the zip files to your local drive with right click and "Save as". After that unzip them for your viewing pleasure. Alternatively images are offered as galleries to enjoy them in your browser.

  • Will I get my money back if I do not like the content?

    Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internet connection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.

  • What is a collection?

    Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.

  • I lost my download link after I bought collections. How do I recover it?

    Go to contact form and leave a message. Please include the name of the collections you bought and when you bought them!

  • What happens if I have any unlocks left after the end of my payment circle?

    Any unused unlocks expire.

  • I produce or own a lot of videos or pictures. Can I have my own shop?

    Of course you can do! Please go to Shopmaker and drop them an email!